Return and Refund Policy

1. Introduction

At Guider Innoventures Pvt. Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day refund policy on eligible items purchased from our website. Please read the following policy carefully to understand your rights and responsibilities.

​

2. Eligibility for Refund

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refunds are only available for items purchased directly from our website. Items purchased from third-party retailers or distributors are not eligible for refunds through Guider Innoventures Pvt. Ltd.

Certain items, such as personalized or customized products, may not be eligible for refunds unless they are defective or damaged upon receipt. To initiate a refund, you must contact our customer service team within 7 days of receiving the item to obtain a Return Merchandise Authorization (RMA) number.

​

3. Return Process

• Contact our customer service team at [insert contact information] to request a Return Merchandise Authorization (RMA) number.

• Pack the item securely in its original packaging, including all accessories and documentation.

• Clearly write the RMA number on the outside of the package.

• Ship the item back to us using a trackable shipping method. The cost of return shipping will be your responsibility unless the item is defective or damaged.

• Once we receive the returned item and verify its eligibility for a refund, we will process the refund to the original payment method within [insert number] business days.

​

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately upon receipt. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.

​

6. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Gift cards or vouchers

• Clearance or final sale items

• Personalized or customized products (unless defective or damaged)

​

7. Policy Changes

Guider Innoventures Pvt. Ltd. reserves the right to modify or amend this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

​

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Guider Innoventures Pvt. Ltd.
20-21, Hepty, Industrial Area, Meerut, Uttar Pradesh, 250103
E - mail : guiderinnoventures@gmail.com
Customer Care : +91-9520998809